FAQ

LOGISTICS AND DELIVERY

What is your customer support team timings, even on weekends?

Our customer service representatives are available on chat & phone from 5 am to 9 pm PT on all days.

How can I contact you directly?

You can reach us at common@inhabitr.com, call us at +1 844 244 8093 or send SMS at +1 312 757 1814

How does it work?

Pick the items and packages you like and let us know how long you want to rent them for. We’ll come with the furniture and set it up. Once your lease ends, we’ll pick up the furniture and get ready for your future furniture rental needs!

Is your furniture brand new?

80% of our furniture is brand new and purchased from top 5 vendors. All of our furniture goes through a dense sanitation and refurbishment process before being rented out again. Any item that is not in good condition will not be re-rented out on our website. When it comes to personal items such as towels, linens, these items are all brand new. When we get these items back, they go through the sanitation process and are then donated to a charitable cause.

What is the procedure for credit check? What If I do not meet the criteria?

All we need to receive from you in order to process your order is your photo ID. That’s all.

Do I get a Lease Agreement?

Once the order is placed, you will receive a Lease Agreement on registered email ID.

Do you deliver even on weekends?

We do offer deliveries on weekends and after hours! Saturday delivery during business hours is not extra! However, we charge a convenience fees of $199 for after hour deliveries from 5-8 PM, $299 for late-night deliveries, and $199 for Sunday deliveries as our delivery crew works extra hours away from their families.

What is the minimum rental period?

Our minimum rental period is 1 month, however you can schedule early pick up as per your requirement. The price for any rental of less than a month is the same as the item’s one-month price. If you would like to do a daily or short-term rental, you can have the pick-up scheduled immediately to suit your needs.

What is the procedure for expedite delivery?

Typical lead time is 7 to 10 days from the moment you place an order, so orders placed more than 7 days in advance have no expedited fee. However, we do offer expedited deliveries up to 48 hours for a $199 charge and $99 charge for deliveries between 3 and 7 days.

Can I reschedule the delivery date after placing the order?

It is very simple; you need to contact our customer service rep 48 hours in advance before the initial delivery date is selected, our Operations team will re-schedule delivery as per your requirement and availability.

How do I track my order?

After the order is placed, within 24 to 48 hours our Operation team will confirm the Delivery date and time and will also communicate the delivery crew person’s details to the tenant.

How can I extend my lease?

It's great that you want to keep the furniture longer! Just contact us and let us know how long you need to extend it for and we will help you with it.

Do I have to call you to schedule Pick Up?

A few weeks before your lease is over, a member of our team will reach out to you to begin scheduling a time for pick-up. You can also fill out a service request by accessing your account and let us know if you have a specific date which you’d like the furniture to be picked up on.

What is the payment procedure? How can I change my payment details?

Payment is done online through our website during checkout. You can pay with either a credit/debit card or a US bank account. We use an automatic payment method, so the amount to be charged each month will automatically be taken from your chosen default. We also accept all major international credit cards (Visa, MasterCard, Amex, etc.) from anywhere in the world! You can change your payment method at any time just send us an email us at common@inhabitr.com and we will be happy to help!

Can I change any item after placing the order, before it arrives?

Yes, you may. You can contact our rep 48 hours prior to delivery and let them know which item you would like to amend, our rep will be glad to assist.

Is there any charge if I want to replace any furniture when it arrives?

Yes, it is possible to do exchanges. The return is totally free as long as you return the item before the delivery people have left your house. Otherwise, you will have to pay the $99 pick-up and re-delivery fee.

Can I exchange any item from the package?

Yes you may, our rep will raise a service ticket and inform the Operations team about the changes and will also update you the price difference if there is any.

Do I have to pay for the optional Items?

Yes, any item which is outside the package will be an additional charge.

What will happen if I damage any furniture?

We understand that accidents happen. As long as your furniture is in respectable shape when we come to pick it up, there’s nothing to worry about. But damages beyond the normal wear and tear would be chargeable.

Can I buy the furniture directly without renting it?

You can definitely purchase furniture without renting, just let our customer service rep know and they will provide you with the buyout price.

Is there Rent to Own option and how much do I need to pay?

If you’re interested in buying furniture after you have rented, lease-to-own is available as an option to purchase at the end of your lease! We credit back the majority of the rent you pay towards the purchase of your furniture. Please email us at common@inhabitr.com or talk to an Inhabitr rep if you would like to purchase your furniture at the end of your lease! So if you’re looking to buy, just rent today and decide tomorrow!

What if I have to break my lease early due to some reason?

Break fee is an option you can buy with your lease for $29, where it allows you to get out of a contract without paying the standard early break fee penalty fee of $199. But the rental difference would apply. For example, If you are breaking the contract for 12 months in 3 months, the difference of rent of 3 and 12 months contract would be payable at the time of breaking the lease.

Can I shift the furniture on my own to another unit or do I have to call you?

We are more than happy to help you with that, As our crew is trained in the delivery and assembly of furniture, we only allow the shifting to be done by our crew. It would be charged at $199 for each move.

Is there any guarantee for the electronic items & fitness machines, what if it does not work?

Do not worry about that, if your electronic and fitness items don’t work for any reason, just let us know and we will get the items replaced.

How can I cancel my order before it’s delivered?

We totally understand that things happen and you may need to cancel your order. If you cancel within 24 hours of placing your order that’s more than five days from being delivered, there’s no cancellation fee! We will process 100% refund which will be credited in your account within 5 to 7 working days. If you cancel more than five days before your delivery date, there’s a $49 fee, and if you need to cancel within five days of your scheduled delivery date, there’s a $99 fee.

What happens if I have pets?

We at Inhabitr are pet-friendly and love all types of furry friends! We understand how important pets are to our customers and have no issues renting our furniture to pet owners. If you have pets, there is a one-time $99 sanitation fee which is charged at the end of your lease once the furniture is picked up.

What if I’m international? How do I pay?

You can still rent furniture with us in the US, don’t worry! Non-US Bank accounts unfortunately are not possible with our payment gateway partners at the moment. We do, however, accept all major international credit cards (Visa, Mastercard, Amex, etc.) from anywhere in the world!

What if I want to change my payment method? How do I do it?

You can do that through your Inhabitr account, or you can email us at common@inhabitr.com and we will be happy to help!

What are the hygiene and sanitation standards Inhabitr adheres to?

These are some of the steps we are taking to ensure safety:

  • Our daily cleaning procedures are already thorough at Inhabitr, but we're now taking extra precautions.
  • Our dedicated team is maintaining the highest packaging and quality control standards for all furniture and decor items.
  • All field members are taking extra precautions and using gloves, face masks, sanitizers and other protective material as necessary.

Property management specific FAQs

Where does your furniture come from? Why don’t I just get it online?

We source exclusively high-quality items from sustainable suppliers. Our furniture is sourced from multiple manufacturers located in different countries, all of whom uphold the highest standards of furniture-crafting that are expected from our customers. Renting lessens the burden on your budget to begin with, allowing you to pay less for high quality items without sacrificing quality and durability.

How do I stage model units ?

We stage a few units with our furniture in your building which helps you rent the units plus showcase the furniture to clients of the building. To schedule physical staging of model units, get in touch with us.

Would you help with moving the furniture from the model units once they are rented out?

We offer moving furniture from one unit to another for a $199 moving fee.

What is the process for customer verification ?

All we need is a photo ID of the client for the process of verification.